Customer Service Specialist - Vista, CA

Altman Specialty Plants is the largest wholesale nursery in the United States. Our fast growing Ecommerce business is looking for a skilled problem solver to join our team as a Customer Service Specialist. We need an enthusiastic individual who has strong written and verbal communication that is able to handle all of our Ecommerce customer service duties. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities:

· Answers incoming customer calls and emails regarding billing issues, product problems, service questions and general client concerns

· Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller/ email

· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

· Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

· Listen to customer concerns and complaints with the goal of identifying the causes of the problem

· Issues refunds/ credits/ reships with customer and team internally

· Register new wholesale customers on our wholesale website

· Execute tasks and projects according to priorities set forth by the customer and Altman Plants management

· Attend scheduled conference calls and meetings

· Have an excellent understanding of how the ecommerce Shopify and Ecomdash websites work in able to effectively and efficiently handle all customer service tasks

· Desire to learn and grow in the ecommerce space

Qualifications and Skills:

· Must be 18 years of age or older

· High school diploma/GED required (Associate degree in a business related field preferred)

· Ability to remain professional and courteous with customers at all times

· Excellent verbal and written communication skills

· Be a solution-oriented problem solver

· Demonstrate attention to detail

· Identify and solve problems in a timely manner

· Brings positive outlook and attitude

· Proficiency with all Microsoft office software

Interested applicants apply to our Career Page.

If you are interested in a career at Altman Plants, please send your resume to our Human Resources Department via one of the methods suggested below. Interested applicants apply to our Career Page Mailing Address: Altman Plants, Human Resources Dept. 3742 Blue Bird Canyon Road Vista, CA 92084